RESELLING POLICY
(Apply to Direct authorized-resellers)
1. General regulations
- The value of each order must not be less than 50 million VND for 3D-printers and 5 million VND for filament so that authorized resellers can be eligible to this policy.
- 3DMAKER has right to refuse to provide resellers who have not paid incurred balance or taken advantage of return policy.
- This policy is only applicable to resellers who have legal entity and enterprise capability in accordance with law.
2. Purchase terms and conditions
- Reseller purchasing products of 3DMaker shall receive the discount rate listed in the DISCOUNT TABLE.
- Reseller orders the specific number of products and submits to the business department of 3DMAKER then pays 30% of the order value in advance.
- Within 10-30 working days, the company will start the delivery upon request of reseller. Reseller shall pay 50% of the order to pick up the order.
- In 90 days from the date of delivery, Reseller shall pay the remaining 20% of the order.
- 3DMAKER will package and deliver free once to the warehouse of reseller.
- 3DMAKER will issue the invoice to reseller when 100% payment is made successfully.
3. Warranty policy
- All products are warranted in accordance with the policies of 3DMAKER from the date of reselling to customers.
- Reseller is responsible for providing VAT invoice to customers.
- Reseller shall provide customer details so that 3DMAKER can send directly customers the warranty card.
4. Return policy: to return and exchange printers, filament upon the reseller request.
- Reseller has right to return and change the printer model upon the request within 120 days from the date of picking up.
- Later than 120 days, 3DMAKER shall not accept the return and Reseller must pay the remaining 20% of the order.
- If reseller returns within the period required will be refunded the payment for that order.
- The products to return must be original in the package, stamped and stored in compliance with the regulation of 3DMAKER.
- The return cost is charged at 5% of the total value of the order for reseller.
- The return products must be original in the package, stamped and stored in compliance with the regulation of 3DMAKER.
5. Replace policy: Apply to replace the printer model, color of filament upon the reseller request.
- Reseller has right to return and change the printer model upon the request within 120 days from the date of picking up.
- The return value must be less than or equal to the new.
- Reseller is allowed to return only once in a year. The company will charge 5% of the return value from the second return in a year.
- 3DMaker is responsible for packing and shipping for orders.
DISTRIBUTION POLICY
1. General regulations
- Develop the retail channel for 3D printers and other products of 3DMAKER nationwide.
- Implement business options that are compatible with each Reseller.
- Minimize the business risk for Reseller and save the cost of investment, needed working capital by indirect selling manner.
- Implement marketing strategies professionally to build up the brand and boost the sales.
2. Requirements
- Available venue, business office to display products of 3DMAKER.
- Available staff to participate the training session held by 3DMAKER.
- Distribute products in accordance with policies released by 3DMAKER.
- Sell at the listed price of 3DMAKER.
- Perform exactly as promotion program and marketing campaign for products from 3DMAKER.
- Consult customers in local.
- Contact and carry out maintenance for customers of Reseller.
- Hand-out, trial and guide customers who purchased in Reseller.
- Target not less than 100 million VND each year.
3. Reseller registration fee (one-time paid)
BRONZE CLASS: 75.000.000 VND With the amount of payment as above, Reseller is provided with:
- 2 top selling printers of the year (in warranty as general regulations). For example: STARTER and PRO230 NEW VERSION 2016.
- 01 nozzle package
- 06 kg PLA filament/year
- 03 kg ABS filament/year
- 04 white t-shirts (as gifts for customer)/year
- 02 blue t-shirts (as gifts for Reseller)/year
- 04 posters 3DMAKER with size A1, 500 leaflets for each advertising campaign
- 01 advertising banner on website www.3dmaker.vn in the first month
- Free participation in training sessions, seminars held by 3DMAKER
SILVER CLASS: 114.500.000 VND With the amount of payment as above, Reseller is provided with:
- 3 top selling printers of the year (in warranty as general regulations). For example: 02 STARTER and 01 PRO230 NEW VERSION 2016.
- 01 user Simplify 3D ( Professional 3D Printing software)
- 01 nozzle package
- 12 kg PLA filament/year
- 06 kg ABS filament/year
- 09 white t-shirts (as gifts for customer)/year
- 04 blue t-shirts (as gifts for Reseller)/year
- 06 posters 3DMAKER with size A1, 1000 leaflets for each advertising campaign
- 01 advertising banner on website www.3dmaker.vn in the first month
- Release advertisements of Reseller on banners of 3DMAKER and on mass media twice a year
- Free support for designing billboard.
- Free participation in training sessions, seminars held by 3DMAKER.
GOLD CLASS: 180.000.000 VND With the amount of payment as above, Reseller is provided with:
- 3 top selling printers of the year (in warranty as general regulations). For example: 01 STARTER, 01 PRO230 NEW 2016 and 01 PRO350 NEW 2016.
- 10% discount on purchasing any SLA 3D printer
- 01 user Simplify 3D ( Professional 3D Printing software)
- 01 nozzle package
- 12 kg PLA filament/year
- 06 kg ABS filament/year
- 12 white t-shirts (as gifts for customer)/year
- 06 blue t-shirts (as gifts for Reseller)/year
- 08 posters 3DMAKER with size A1, 1500 leaflets for each advertising campaign.
- 01 advertising banner on website www.3dmaker.vn in the first month.
- Release advertisements of Reseller on banners of 3DMAKER and on mass media twice a year.
- Remain the contact of Reseller on the homepage of website www.3dmaker.vn
- Develop basically the commercial website for Reseller.
- Free support for designing billboard.
- Prioritize the delivery of the order.
- Provision of express delivery.
- Free participation in training sessions, seminars held by 3DMAKER.
4. Discount rate for RESELLER
- Details notified as the discount table released yearly by 3DMAKER
- Reward for yearly sales at the rate released by 3DMAKER
- Support additional gifts and advertising print at the rate released by 3DMAKER.
5. Purchase and Payment method
OPTION 1: INDIRECT SALES
- Customers purchasing at Reseller will make direct payment to 3DMAKER. The company will deliver the order to customer’s location and notify Reseller to come and install, assemble and instruct.
- The transportation cost to customer’s location is paid by 3DMAKER.
- VAT invoice is issued by 3DMAKER.
- Commission of Reseller is recorded and paid from 5th – 10th monthly.
- RESELLER issues the invoice of sales to 3DMAKER.
- RESELLER is eligible to Discount rate A listed in discount table of 3DMAKER.
OPTION 2: DIRECT SALES
- Reseller import products from 3DMAKER and resell to customers in accordance with PURCHASE POLICY.
- Reseller is eligible to the discount rate as listed in discount table of 3DMAKER.
6. Support policy for distributor and reseller
6.1. Marketing
- All distributors and Resellers will be notified with the information of advertising and promotion of 3DMAKER on mass media.
- The location and contact of all distributors and resellers will be released on the website www.3dmaker.vn
- Provision of posters, leaflets, advertising materials released by 3DMAKER (the number depends on the article 2.)
- Provision of accessories such as package, t-shirts (the number depends on the article 2.)
- Provision of documentation, market information, related technology information.
- Provision of free training session and seminars held by 3DMAKER.
- Notification of marketing and promotion program one month before the commencement date.
6.2. Sales
- Customers purchase at the store of Reseller will be advised free on the hotline and eligible to the warranty policy released by 3DMAKER.
- In regard with the order more than 100 million VND, customers are advised to contact 3DMAKER for better price.
7. Delivery and Warranty
- 3DMAKER shall deliver products to customer’s address and notify Reseller to come and install, assemble and instruct. The delivery cost is paid by 3DMAKER.
- Reseller is responsible for monitoring, repairing insignificant defects at customer’s location as trained. The detail instruction to repair at customer’s location is listed specially for Reseller.
- As for defects impossible to repair by Reseller, or not listed in the training session, Reseller shall notify the defected product or faulty parts to 3DMAKER in compliance with the instruction. The transportation cost is paid by 3DMAKER.
8. Commitment of 3DMAKER
- Establish the business relationship, share profit for mutual benefit.
- Build up the price policy, merchandise policy for distribution channels.
- Ensure equality and suitability in price policy for each local.
- Participated in the year-end report and provided with yearly financial report for company transparency.
- Commit to remain marketing activities, boost sales, advertising that make up 10-15% of the operation cost of the company.
- Prioritize sales through channels of Reseller.
9. General regulations
- Reseller must comply with above-mentioned terms and conditions.
- 3DMAKER has right to terminate the entity of reseller if there is any violation to above-mentioned terms and conditions.
As for discount rate and sales reward, please contact us directly on (+84.8) 3511 9973 for more details.