WARRANTY POLICY
During the lifetime of 3D-printers purchased from 3DMAKER, if any troubles come out or other problems raised from users, customers can contact directly the warranty center or customer service of 3DMAKER to be advised and supported.
A. Warranty regulations:
- The products is warranted at free charge if those are still in the warranty period that is valid from the date of the first delivery of Product to first end-user, as details: 3D-printers of 3DMaker are warranted without cost during the first 12-month period after the date of the first delivery of Product (applies to STARTER and PRO 225, 230, 350) and 18 months for 3DMaker PRO X-CUSTOMIZE. During warranty period, parts and accessories (EXCEPT nozzle) defected shall be repaired or replaced without cost if the defects result from 3DMAKER manufacturer.
- The warranty period is written in details on the Warranty Card and in accordance with terms and conditions of warranty to technological faults for specific product.
- The products to be valid for a warranty claim must be substantiated with original proof of purchases, including the warranty card and the warranty stamp of 3DMAKER on those products.
- Available the warranty extension for products. (charged service).
B. Warranty exclusions:
- The warranty period of the product is expired on the warranty card or the warranty card is lost.
- The warranty stamp is torn, not original, replaced or corrected.
- Seri number of product and the date of purchase are not written on the warranty card.
- Damaged due to unusual physical stress, misuse, mishandle, abuse, neglect, moisture, or fire, accident.
- Failure to comply with product instructions and/or documentation.
- Repaired and assembled by individuals and technicians not certificated or approved by 3DMAKER.
C. Warranty location:
All products purchased from 3DMAKER are valid to claim the warranty at 3DMaker Customer Service Center and Warranty:
- Address: 618/A31-32 Xo Viet Nghe Tinh Street, Ward 25, Binh Thanh District, HCMC.
- Phone number: (+84.8) 3511 2171 – 3511 9973
- Hotline: (+84) 903 089 185
- Email: contact@3dmaker.vn
Attention: The warranty excludes the cost of shipping and delivery. 3DMaker shall be get latest more information of warranty policies here.
